Solutions dedicated to industries

- Securing the process during peaks and seasonality (e.g., Black Friday)
- Taking care of the Customer Service area through permanent recruitment, temporary work and outsourcing (inbound calls, tickets, chat)
- Implementation of volume processes in the warehouse area through outsourcing and temporary labor
- Outsourcing specific process steps (Customer Service & picking, co-packing, etc.)
- Executive Search for single positions carried out by a specialized team
- Sharing best practices used in the marketplace in the e-commerce sector
- Recruiting in the areas of Digital Marketing, UX, e-commerce platform development and marketplaces
- Acquisition of key IT competencies on a Body Leasing and internal recruitment basis
- Talent development in the organization through re-skilling and up-skilling programs

We carry out recruitment projects by specialized consultants dedicated to e-commerce and logistics areas, among others. We carry out permanent recruitments for single positions in the organization (from entry-level to C-level) or mass recruitment within one or more profiles. We also focus on comprehensive, dedicated recruitment programs designed for the long-term support of our business partners. In 2020 and 2021, as part of one such program, we completed a project for a global leader in the logistics industry for more than 500 positions in the customer service sector.

We organize outsourcing projects designed to support the organizational structures of our business partners in carrying out separated and specified tasks on behalf of the client. Most often, we carry out the outsourcing service by assigning a specialized team of ManpowerGroup employees to perform tasks or by recruiting a new team of service contractors working under the supervision and direction of ManpowerGroup. Tasks may include areas related to the broader supply chain, such as order picking, picking, co-packing, customer service, etc.

The Customer Service area is one of the most important elements of e-commerce and beyond. The proper functioning of the customer service department (ticket system, support through chat and phone calls) is a priority for many organizations at this time. ManpowerGroup supports this part of the business through permanent recruitment (sourcing the right specialists), temporary work (providing flexibility) and outsourcing (full responsibility for the entire process) services. Each of these services is provided by specialized teams within ManpowerGroup's respective internal departments.

According to a report created jointly with Lukasiewicz - Institute of Logistics and Warehousing, as many as 64% of companies in the logistics sector are using additional training and development opportunities for existing employees as a strategy to deal with the organization's skills shortage. Development programs delivered by Right Management's team of certified trainers allow them to plan an effective hiring strategy aligned with the business strategy. Right Management Consultants designed and delivered a dedicated Leadership Academy targeting mid- to senior-level executives for one of our logistics clients.